Quality Awareness Training

	Not getting the quality message across?
	Need quality awareness as part of your induction training programme?
	New starts and even existing employees seem unaware of the quality management system or the importance of quality?
	Want to satisfy the ISO9001 requirements?
	Want to enthuse existing employees with the quality message?

This programme will enable you to get your quality message across in an effective, interesting and entertaining way. The training material ensures that all employees have adequate knowledge of the Quality Management System, know the importance of quality and how they contribute to the "quality pot".

Completing this training will also satisfy the ISO9001:2000 requirements for:

"Top management shall establish its quality policy and ensure that it is communicated, understood and implemented throughout the organization".

"The organization shall establish and maintain procedures to make its employees at each relevant function and level aware of: a) the importance of conformance with the quality policy, and with the requirements of the quality management system; b) the significant impact of their work activities on quality, actual or potential; c) the benefits of improved personal performance; d) their roles and responsibilities in achieving conformance with the quality policy and procedures and with the requirements of the quality management system; e) the potential consequences of departure from specified procedures".

Downloadable Demo

Also see

	Environmental Awareness Training and
	NEBOSH Health & Safety Training

Business Benefits

To provide individuals with a thorough understanding of:

	Why quality is important
	Requirements of ISO 9001:2000
	How your quality management system operates

Who should take this Course?

	New starts (possibly as part of induction)
	People and staff who require to improve their knowledge of quality and quality management systems
	Quality Professionals and Senior Management wishing to introduce and employ quality improvement initiatives
	Quality Managers, Quality engineers, Quality Auditors, Inspectors, etc.

CD Contents

Quality Awareness Tutorials are split into 3 Elements

Element 1

	Section 1 - (Introduction to Quality),
	Section 2 - (Quality Standards & ISO 9001:2000),
	Section 3 - (What does this mean for you?)

Element 2

	"Video 1 - Introduction to Quality Assurance" is a narrated overview of Quality Assurance.
	"Video 2 - On Reflection" is a short video and made by Smiths Industries to highlight the fact that quality involves everyone.

Element 3

	"Consolidation Test" these are a series of questions with multiple choice answers. The questions are based on selected material from the quality awareness tutorials.
	"Company Pages" (Intranet Optional feature) - for those organizations who purchase this CD, there is the option to load the contents onto their intranet server and hence give access to a wider range of employees. These additional pages can be customised to display the actual company quality policy statement and other related quality documents.

Section 1 addresses:

	What is Quality
	Quality Definition
	Grade
	Quality v Grade
	Expectations
	Importance
	Cost of poor quality
	Cost of quality
	Marketing factors
	Legal and Regulatory issues
	Survival
	Definition of Quality
	Definition of Quality Control
	Quality Control - background & history
	QA today
	The Modern Approach to Quality
	What is a Product

Section 2 addresses:

	Quality Standards
	Why have Standards
	TQM
	EFQM
	6 Sigma
	The ISO Organization
	ISO9001:2000
	Quality Assurance Management System
	History
	Product Line
	Overview
	Management Principles
	Implication 1 to 5
	Benefits

Section 3 addresses:

	The Quality Management System
	Elements of a Quality System
	Documentation structure
	Quality Plans
	Audits
	Why Audit
	Why have a QMS
	QA - What does it depend on ?
	What do you know !
	Know your Quality Manager
	Quality Culture

Cost

See price list and order form.

For further information

If you would like to know more about Quality Awareness please contact QM&T at:

Tel: +44 -0 1483 453511

Fax: +44 -0 1483 453512

Address: Quality Management & Training Limited, PO Box 172, Guildford, Surrey, GU2 7FN United Kingdom

E-mail: help@qmt.co.uk

Links

	Quality Management & Training Limited: http://www.qmt.co.uk/ Everything you wanted to know about Quality Management, Books, Distance Learning, Training courses, Software....
	Customer Satisfaction: http://www.customer-satisfaction.co.uk Our new Customer Satisfaction website which may help you consider, what options you have when evaluating, what your customers think of your organisation and its products and services? - How loyal are your customers? ...
	Poka-Yoke: http://www.poka-yoke.org.uk Everything you wanted to know about Poke-Yoke and Fool or Mistake Proofing...
	Quality: http://www.quality-uk.com/ Quality always appears to be a moving target, changing in terms of direction and standard, but after all this time of "getting it right" ...
	Quality Books: http://www.quality-books.org.uk/ Quality Management & Training (publications) Limited offer a large selection of books, distance learning packages, videos, posters and software that cover all aspects of quality, environment, health & safety and security...
	Quality Training: http://www.quality-training.org.uk A comprehensive range of Quality Assurance & Management Training courses (At QM&T training centre, Online, Distance Learning, In-company...
	Root Cause Analysis: http://www.root-cause-analysis.co.uk Root cause analysis is a relatively new methodology that is continually evolving. Like most Quality Improvement approaches it is not magic; “there is no silver bullet”...
	Security Management: http://www.security-management-systems.co.uk/ Security refers to the policies, procedures and technical measures used to prevent unauthorised access, alteration, theft and physical damage to information systems by outside hackers as well as employees...
	Six Sigma: http://www.6sigma-training.co.uk or http://www.sigma-6.co.uk 6F - Six Sigma is a business strategy as well as a quality improvement technique. It began in the 1980’s at ...
	Process Mapping: http://www.process-mapping.co.uk Process Mapping and Process Flow Charting are techniques that can be employed to not only provide a visual representation of a procedure but also have the potential to identify significant savings in the way in which the process is organised and performed. This is particularly so when aligned with Process Cost Modelling...
	Value Stream Mapping: (http://www.value-stream-mapping.co.uk/) is used to analyse the flow of materials and information currently required to bring a product or service to a customer. The technique originated in Toyota, where it is known as "Material and Information Flow Mapping"...
	Failure Mode Effects Analysis: http://www.fmea-training.co.uk/ Failure Mode Effects Analysis (FMEA) or to give it its correct title Failure Mode Effects & Criticality Analysis (FMECA) is a logical technique used to identify and eliminate possible causes of failure.
	IQA Diploma: http://www.iqa-diploma.co.uk QM&T are an Institute of Quality Assurance (IQA) registered Education Centre. This together with our team having over fifty years experience of working with the IQA, means that you can buy with confidence. Our IQA experience includes not only setting, markings and assessing IQA examination papers but also writing the standard text books for the courses and articles on Quality Assurance and attending various IQA meeting and committees.
	Health & Safety: http://www.health-safety-online.co.uk QM&T has for over 20 years successfully delivering training support and are please to announce the following products to support your Health & safety initiative.
	Quality Awareness: http://www.quality-awareness.co.uk Not getting the quality message across? New starts and even existing employees seem unaware of the quality management system or the importance of quality?

Please note all material on this web site is copyright Quality Management & Training Limited. It is available for free use by application to Quality Management & Training Limited.